Cancellation policy
A written notification of any cancellation or change is necessary to be sent to YOUR DREAM DRIVE.
Cancellation policy for luxury car rental is as follows:
From October to March
20 days to 2 days prior to arrival: 100% of the payment in advance is refunded
2 days prior to arrival, any cancellation and/or non shows, full cancellation fees applies
From April to September
31 days to 3 prior to arrival: 100% of the payment in advance is refunded
3 days prior to arrival, any cancellation and/or non shows, full cancellation fees applies
USE OF CAR
The terms and conditions for insurance coverage and waivers when renting a vehicle are as follows: All insurance coverings and waivers are valid provided that the renter has complied with all terms and conditions. The renter is obliged to inspect the vehicle and report any damage to the rental office or police as soon as possible without moving the car. This is necessary to provide all information and photos necessary for the submission of the incident’s full description. If the renter fails to report the damage immediately, then they admit responsibility and are obliged to compensate the company for repair costs. No accident/damage report is accepted on the return of the car without prior notification.
The company is entitled to claim compensation from the renter up to the repairing cost of the damage for the following situations:
Damages caused when the vehicle is operated on any unauthorized road, non-asphalt road, dirt road, or off-road (e.g., Balos), either intentionally or unintentionally (rented vehicle ran off the road). Damages caused when the renter violates traffic rules (e.g., road/STOP signs, speed limits, road direction, U-turns, illegal overpassing, double line overpassing). Damages caused when the renter is distracted, misjudges their course, and goes out of the road. Damages caused when the renter violates parking rules. Damages caused when the vehicle is operated in any race, speed test, rally, or contest or the vehicle is used for the purpose of reward (taxi or courier service). Damages caused when the vehicle is driven by any person disqualified from holding or has never held a driver’s license appropriate for that vehicle or is not a registered driver in the rental agreement. Damages caused when the driver of the vehicle is under alcohol or drug influence that affects their ability to drive the vehicle. Damages caused when the vehicle is wilfully or recklessly used by the renter (e.g., damages caused to doors/body of the car by the wind, damages to clutch/gearbox, damages to the vehicle interior, damages caused by animals, damages caused by sitting/standing on the bonnet/boot/roof of the vehicle). It is important for renters to carefully read and understand the terms and conditions of their rental agreement, including insurance coverage and waivers. Renters should also examine their personal auto insurance policy or credit card to determine if it covers loss or damage and personal injury incurred while using or operating a rental car.
CHARGES
The “lessee” is obligated to pay in addition to the agreed lease charges, the following amounts:
a) the daily fixed compensation of use for all the term of the lease of the Vehicle,
b) the “Re-fueling Charges”, if at the end of the lease he/she does not deliver the Vehicle to the “lessor” with the same quantity of fuel it had upon its delivery to the “lessee”,
c) taxes, dues and other expenses in connection with the lease of the Vehicle,
d) expenses of the “lessor” including legal fees and interest for late payment of any amounts of this lease or for recovering the possession and use of the Vehicle from the “lessee”,
e) monetary fines, penalties, court and other expenses which were imposed or will be imposed on the “lessor” due to offences committed during the use of the vehicle by the “lessee”.
In the event of the latter, the “lessee” or the additional driver mentioned on the front hereof will continue to be liable for any illegal acts,
f) the additional charge for the delivery or acceptance of the vehicle, as well as its return at a different location to that defined on the front hereof without the written consent of the “lessor”
g) Traffic fines e.g for disregarding traffic signs,excessive speed, parking in prohibited areas etc are to be payed by the renter.
h) In case of loss of key, it is replaced by the spare and the renter is obligated to pay for the new one.
k) The abandonment of the vehicle creates responsibilities for the renter in case of any damage.
l)Ferrying the rental car is not allowed.
The “lessee” agrees and accepts that:
1. Discounts that may be offered are not valid if the issued receipt is not paid in time,
2) all charges are subject to a final audit.
TERMS OF USE
The “lessee” is obligated to use the vehicle with diligence, maintain it in a good condition, check the condition of its engine, its oil and water levels, its tires, etc..
Any repair to the vehicle by the “lessee” or a third party is forbidden without the prior approval of the “lessor”. The vehicle is not permitted to go outside of Greece or to be loaded on a train or ship or other transportation means without the prior written consent of the “lessor”.
The vehicle is not permitted to be used:
a) for the transportation of persons or things in return for payment,
b) to tow or drag vehicles or other items,
c) in order to participate or follow races,
d) as a sublease to third parties,
e) for purposes which infringe provisions of Greek legislation,
f) if the “lessee” or the additional driver of the vehicle are under the influence of alcohol, hallucinogens, drugs, barbiturates or any other substance which effects the driver’s ability to drive and his/her senses,
g) to infringe customs, traffic or other regulations,
h) by any third party, excluding the “lessee” and any additional driver, for which the “lessee” has accepted the daily fee charge for additional drivers, i) to transport or transfer heavy luggage, flammables, filthy or malodorous items, drugs, etc.,
j) for the illegal transport of Greek or alien persons or for the performance of illegal acts.
Waiver of liability of lessor
The “lessee” explicitly agrees that the “lessor” is not liable for any incidental or consequential damages suffered by the “lessee” or any third parties during the term of the lease and no claim can be made against the “lessor” for the above reason.
Not covered when
The rentee of the authorized driver is driving under the influence of alcohol, or other medication influencing the driver’s capability of driving or his senses.
The rentee,the authorized driver or passenger deliberately inflicts damage or destroys the vehicle
Damages resulting from negligent actions.
In case of accident
The renter is obligated to inform our rental company in case of an accident at once. He/she has to take care of the collection of documents of proof (documentary evidence) and probative evidence in connection with the incident. Check the damage and if there is any other car involved:
1) Don’t let him/her leave
2) you have to fill in an accident form giving a full account of the circumstances in which the accident happened.
If you leave, you are 100% liable for the cost of repairing the damage.
Lessee’s liability
The “lessee” is obligated to compensate the “lessor”, as well as any third party in the event of theft, loss or damage of the Vehicle or third parties (including the passengers) and pay any incidental or consequential damages suffered by the “lessor”.
More specifically, the “lessee” is liable:
1.) for damages that he/she has caused to the vehicle or to third parties, if he/she has breached the terms of use of the vehicle or has driven it in a way which is illegal or contrary to the provisions of the Road Traffic Code,
2.) for total theft or loss of the Vehicle up to the liability-guarantee amount stated on the front page hereof. It is explicitly agreed that theft or loss of auto parts or/and equipment (partial theft) of the Vehicle is not covered,
3.) for any damages to the Vehicle as a result of collision or fire, irrespective of liability, up to the liability-guarantee amount.
The following damages are not covered which are caused:
1. to the bottom part of the Vehicle,
2. to the tires and wheels of the Vehicle,
3. to all the glass parts,
4. to the interior of the Vehicle,
5. during the loading, unloading or transit of the vehicle in ships or trains or other transportation means without the prior written consent of the Lessor.
Insurance coverage
The lease charges include the following insurance coverage: a. for death or bodily harm to third parties, not including the driver of the vehicle, b. for material damages to third parties, not including the leased vehicle, limited up to the amount stated in the insurance policy, on the condition that no term herein has been breached.
The insurance coverage against third parties is provided only to those persons who have permission to use the Vehicle, with an insurance policy, the terms of which the “lessee”, as well as any other additional drivers of the vehicle declare with the signing of the present that they are aware of.
The luggage and any other items owned by the “lessee”, the authorized driver, as well as any passengers of the leased vehicle are not covered by the insurance policy and the “lessor” has no liability whatsoever for any loss, wear, theft of same during the term of the lease or after the return of the vehicle to the “lessor”.
The “lessee” is exclusively liable for any damages which are not covered by the insurance policy of the vehicle.
Minimum term of the lease
The minimum term of the lease is one day (24 hours).
In the event that there is more than one hour delay than the agreed, in returning the Vehicle, the “lessor” charges an additional whole day.
In the event of termination of the lease prior to the agreed term e.g. early termination by the “lessee”, the “lessee” will be charged with 100% lease charges for the remaining term thereof.